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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misty Towne

February 5, 2025

5  out of  5
rating by Misty Towne
"Lane was quick to answer all of my questions and ensure that I will be completely insured. Great service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Just Beara

January 31, 2025

5  out of  5
rating by Just Beara
"I cannot speak highly enough about this office. I had previously been at another location that I was happy with, but I had a friend rave about this office (Lane Laborde), so I requested a transfer. And WOW, I am so happy that I did. My account manager is Zack Lively, and I can honestly say that I have never experienced such consistently great service before, least of all with an insurance company. Zack is such a committed and engaged representative who actively reviews my portfolio at my request and sometimes just on his own to make sure I have the best overall setup for my specific needs. He reaches out often and keeps me informed of any changes being made and with suggestions that he thinks would benefit me, even when I’m not always the best at responding… lol. (He gets ahold of me eventually, haha.) I recently had an issue with my autopay because the card linked to it had expired without me realizing— all I had to do was shoot one message to Zack, and the situation was instantly resolved. It is honestly so reassuring to know that I don’t have to wait a billion years on hold with customer service just hoping I get transferred to a human being in the right department, only for the call to drop and have to do the same thing all over again. This office has real people who genuinely care about their customers. How many people can honestly say they’ve had positive experiences when dealing with insurance?"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. This is exactly what we strive for. Our goal is for you to have everything you need and nothing you don't. This is why we ask the questions and cover every need you may have. "
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LouAnn Lively

January 31, 2025

5  out of  5
rating by LouAnn Lively
"I have been very pleased with the service I have received at State Farm, Layne and Zack."
We responded:
"Thank you, LouAnn. We think Zack is pretty awesome too! "
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Casey Andrews

January 31, 2025

5  out of  5
rating by Casey Andrews
"Bobbi has been the greatest agent I've ever worked with. She's very through and knows what she's selling. Getting set up and having peace of mind had been effortlessly. Her great personality and her addictive laugh are just as great as the service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ashley Armstrong

January 31, 2025

5  out of  5
rating by Ashley Armstrong
"I’ve been with Lane Laborde State Farm for years, and I couldn’t be happier with their service! They insure both my cars and my home, and the peace of mind they provide is priceless. Their team is always professional, friendly, and incredibly responsive whenever I have questions or need assistance. One thing I truly appreciate is how proactive they are—they always reach out if there will be any changes or increases in my rates, and they go the extra mile to find ways to save me money without compromising my coverage. Their transparency and dedication to customer service make a huge difference. Their rates are competitive, and they take the time to explain my coverage options so I know I’m fully protected. When I had to file a claim, the process was smooth and stress-free, with quick responses and a hassle-free resolution. It’s rare to find an insurance agency that truly cares about its clients, but Lane Laborde State Farm goes above and beyond. I highly recommend them to anyone looking for reliable, trustworthy, and top-notch insurance service!"
We responded:
"We’re thankful for your feedback! Our goal is to provide top quality products and services. Taking the time to review policies with our customers is very important to us. We know that circumstances can change throughout the term of a policy and we want to make sure all of your needs are met. We appreciate you trusting our agency with your family's insurance needs. "
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Stuart Robison

January 17, 2025

5  out of  5
rating by Stuart Robison
"Zack helped me save over $100 a month on my policy. The terms are better than what I had too. He was very responsive. I never had to wait long to talk to him. Thanks, Zack!"
We responded:
"Thank you, Stuart! Zack is very knowledgeable, and we take pride in prompt follow up. Please give us a call or stop by anytime."
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Daniel Bible

January 4, 2025

5  out of  5
rating by Daniel Bible
"Great people to deal with. Customer service is incredible. Highly recommend these guys."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kimberly Bertrand

December 26, 2024

5  out of  5
rating by Kimberly Bertrand
"Jaxon was great at explaining everything and making the process seem effortless. Thanks so much for taking such good care of me!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Robert Barrios

December 20, 2024

5  out of  5
rating by Robert Barrios
"The agent Bobby was quick to the point and completed my questions. And got me a policy that I agreed on."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sabrina Esparza

December 18, 2024

5  out of  5
rating by Sabrina Esparza
"Zack was very helpful at getting me an auto insurance quote. He responded in a timely manner, spoke very professional, and helped me chose the best plan for my needs. 100% recommend State Farm to anyone and be sure to ask for Zack!! 😁"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matt Schultz

December 6, 2024

5  out of  5
rating by Matt Schultz
"Bobbie was excellent in helping me with my auto and home coverage!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Blade

November 28, 2024

5  out of  5
rating by Blade
"Zack Lively helped me save money on my home owner insurance by switching to state farm. Definitely recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Annette Goodwin

November 26, 2024

5  out of  5
rating by Annette Goodwin
"We have our home, autos and farm with Lane LaBorde and Zack Lively is our agent there. We have always been taken well taken care of and they worked hard to give us the best rate possible. I highly recommend this State Farm agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Lively

November 26, 2024

5  out of  5
rating by David Lively
"Very attentive, very responsive when needed! Staff is over the top helpful! Seem to always go the extra mile to save you as much money as possible on your insurance rates."
We responded:
"Thank you for the review David. We take tremendous pride in our work and the customer service we provide. We appreciate you choosing Lane LaBorde State Farm. "
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Peggy Masterson

November 22, 2024

5  out of  5
rating by Peggy Masterson
"I am a new widow and making decisions on insurance by myself was a struggle ! No matter how many texts I sent or calls your agent was very patient and understanding! Thank you so much"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joey Patrick

November 6, 2024

5  out of  5
rating by Joey Patrick
"Very easy to work with. Friendly and to the point."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kamesh

October 31, 2024

5  out of  5
rating by Kamesh
"Had a wonderful experience dealing with Jaxon, he was very patient in explaining everything and answering all questions, thanks for all the help!"
We responded:
"Jaxon is our newest account manager and has a natural ability to listen and find solutions for your insurance needs. We appreciate the opportunity to earn your business. Thank you for review. "
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Angel

October 29, 2024

5  out of  5
rating by Angel
"Really great place for your insurance. Everyone is nice."
We responded:
"Thank you, Angel. Kindness cost nothing and, we appreciate the opportunity to earn your business."
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Tina Faulkner

October 28, 2024

5  out of  5
rating by Tina Faulkner
"Friendly, fast, efficient!"
We responded:
"Thank you, Tina! We appreciate your business. "
Profile photo of Nicky Khounehak

Nicky Khounehak

October 25, 2024

5  out of  5
rating by Nicky Khounehak
"Buying insurance can be stressful but Bobbie L had made the process easy, fast and efficient! I never once had to stress during the process. She made sure I was getting all my discounts and the best rate out there! I would’ve never considered bundling before but with the thorough explanation, I am now covered with auto and life for life!"
We responded:
"Nicky, thank you for the review. Bobbie is a superstar. We make it a point to have in depth conversations with each of our customers to ensure they have all the coverage they need. Congratulations on protecting your family with a life policy. "
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Brandee Greeson

October 18, 2024

5  out of  5
rating by Brandee Greeson
"Very Friendly, Efficient, and professional!"
We responded:
"Thank you for the review Brandee, we look forward to providing you with remarkable service. Give us a call anytime. "
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Cindy James

October 16, 2024

5  out of  5
rating by Cindy James
"The LaBorde Agency is very efficient and they definitely know how to quote your insurance. Great service!! Highly recommend!!"
We responded:
"Thank you, Cindy. It was a pleasure working with you. "
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Kaylynn Crawford

October 11, 2024

5  out of  5
rating by Kaylynn Crawford
"Bobbie makes the process of changing insurance to State Farm easy and stress free."
We responded:
"Thank you for bragging on our amazing team! Bobbie is a rockstar and always here to make your life easier. We appreciate your business. "
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David Powell

October 11, 2024

5  out of  5
rating by David Powell
"Bobbie is awesome! She saved me a lot of money and was very helpful!!!"
We responded:
"David I couldn't agree more, Bobbie is awesome! Thank you for the review and your business, we look forward to providing you with remarkable service. "
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David Jones

October 10, 2024

5  out of  5
rating by David Jones
"Awesome experience! Bobbi went out of the way to help me."
We responded:
"Thank you, David! Bobbie is such an asset to our office. We appreciate your business. "